Privacy Policy

CampaignPulse ("we," "us," or "our") operates a survey, polling, and voter outreach platform. This Privacy Policy describes how we collect, use, and protect personal information when you use our website, services, and SMS messaging features. By using CampaignPulse, you agree to the practices described below.

Information you provide directly:

• Account information: name, email address, and password when you register.
• Payment information: processed securely through our payment provider; we do not store full card details.
• Survey and campaign data: survey questions, responses, and configuration details you create.

Voter contact data:

• Phone numbers, names, precincts, cities, party affiliations, ages, and voting history uploaded by campaign operators for outreach purposes.
• SMS message content and delivery status for messages sent through our platform.

Information collected automatically:

• IP address, browser type, device information, and usage data (cookies and similar technologies).
• Survey response metadata: timestamps, session IDs, and completion duration.

• To provide, operate, and maintain the CampaignPulse platform and its features.
• To send SMS messages on behalf of campaign operators to voter contacts who have consented to receive them.
• To process payments and manage subscriptions.
• To analyze survey results and provide polling analytics, cross-tab reports, and trend data.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and respond to lawful requests.

CampaignPulse uses Twilio's messaging API to send SMS text messages on behalf of our campaign operator customers. The following practices apply to all SMS messaging sent through our platform:

• Consent: SMS messages are sent only to phone numbers uploaded by campaign operators. Operators are responsible for ensuring they have obtained proper consent from recipients prior to messaging.
• Message frequency: Message frequency varies by campaign. Recipients may receive messages related to surveys, polling, campaign updates, and voter outreach.
• Opt-out: Recipients can opt out of receiving SMS messages at any time by replying "STOP" to any message. Upon opting out, the recipient's phone number will be marked as opted out and no further messages will be sent.
• Help: Recipients can reply "HELP" to any message for assistance or more information about the campaign sending the messages.
• Message and data rates: Standard message and data rates may apply depending on the recipient's mobile carrier plan.
• No sharing: We do not sell or rent SMS contact data to third parties.

We do not sell, rent, or trade your personal information. We share data only in these circumstances:

• Service providers: We share data with third-party service providers who help us operate the platform, including Twilio (SMS delivery), our payment processor (billing), and cloud hosting providers. These providers are bound by confidentiality obligations and process data only on our behalf.
• Campaign operators: Survey responses and analytics data are shared with the campaign operators who created the survey, in aggregated and individual formats as configured by the operator.
• Legal compliance: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of CampaignPulse, our users, or others.
• Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this Privacy Policy.

We retain personal information for as long as your account is active or as needed to provide our services. Voter contact data and SMS delivery records are retained for the duration of the campaign and for a reasonable period thereafter for analytics and compliance purposes. You may request deletion of your account data at any time by contacting us at the email below.

• SMS opt-out: Reply "STOP" to any SMS message to opt out of future messages from that campaign.
• Account access: You can access, update, or delete your account information through your account settings.
• Data requests: Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise these rights.
• Marketing emails: You can unsubscribe from promotional emails using the unsubscribe link in each email.
• Cookies: You can control cookies through your browser settings. Disabling cookies may affect functionality.

We implement industry-standard technical and organizational measures to protect personal information, including encryption in transit (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page and updating the "Last updated" date. For SMS-related changes, we will provide notice in messaging campaigns where applicable.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to opt out of SMS messaging, please contact us at: